Credit Card Surcharge
All credit card payments are subject to a surcharge of 2.9% + $0.30 per transaction. This fee can be avoided by paying by check.
Swat Poop Patrol Terms & Policies
General
- Clients are responsible for maintaining safe access to and from the yard.
- Notify us immediately of any changes in the number of pets.
- Prompt payment of balances due is required.
- Services are charged monthly to the credit card on file.
- Additional cleanup fees may apply based on the number of pets, property size, and time since the last cleanup.
- We assume no liability for damages to yards, gates, pets, or property.
- Fees and promotions are subject to change with at least two (2) weeks’ notice.
- Please report any service issues within 24 hours so we can correct them promptly.
- Either party may terminate service in writing at any time. Unpaid balances are due within 15 days.
- By initiating service, both parties agree to these terms and responsibilities.
Pricing & Payment Policy
- Quotes given online or over the phone are estimates. Final pricing is confirmed after the first yard inspection.
- Initial cleanups or one-time services are billed upon completion and pro-rated for the remainder of the month.
- Ongoing monthly billing occurs on the 1st of each month before services are provided.
- Service will be paused if payment is not received prior to the first scheduled visit of the month.
- Monthly pricing is based on a 52-week calendar, averaged over 12 months. Extra visits in 5-week months are included in the monthly rate.
- Paused services will require an initial cleanup fee before resuming regular service.
Winter and Weather Policy
- Swat Poop Patrol operates year-round and services will proceed when conditions are safe.
- If service is canceled due to weather, we will clean double the following week. Monthly charges remain unchanged due to equal workload.
No Access Policy
- If the yard is inaccessible due to locked gates or dogs outside, the visit is still charged.
- We will attempt to contact you before skipping service.
- Double cleaning will be provided the following week in such cases.
Dangerous Dog Policy
- Please keep pets indoors during service for everyone’s safety and service quality.
- If we cannot enter due to a dangerous dog, the visit will still be charged and double cleaning will be performed the next week.
Cancellation Policy
- No contracts required – you can cancel service at any time with at least 48 hours’ notice.
- To cancel, contact us by phone or email.
- Clients pausing service during certain seasons will be subject to initial or spring cleanup fees when resuming.